Refund Policy

If something is wrong with your order, we refund it. This page explains when, how and how long it takes.

When you are eligible

• The item arrived damaged, defective or not working.
• You received the wrong product, colour or quantity.
• The order was cancelled before dispatch after you had already paid.
• An eligible item was returned within 7 days under our return policy.

How to request

Contact us within 48 hours of delivery with your order number and a short video or photo of the issue. Email care@cartvp.com, call +880 1683-531604, or message us on WhatsApp.

Refund method & timing

• Cash on Delivery orders: refunded to your bKash, Nagad or Rocket number, usually within 3–5 business days of the returned item reaching us.
• Mobile wallet payments: refunded to the same wallet number you paid from, usually within 3–7 business days.
• Card / gateway payments: reversed to the original card; your bank may take an additional 5–10 business days to post it.

Delivery charges

Delivery charges are refunded in full when the fault is ours (wrong, damaged or defective item). For change-of-mind returns the original delivery charge and the return pick-up charge are deducted from the refund.

Not refundable

Used or installed items, items missing original packaging or accessories, hygiene-sensitive products once opened, and orders reported more than 7 days after delivery.