Question 1

How long does delivery take?

Accepted Answer

Orders inside Dhaka arrive in 1–2 business days. Outside Dhaka, please allow 3–5 business days.

Question 2

Do you offer Cash on Delivery?

Accepted Answer

Yes — Cash on Delivery is available across Bangladesh on every order.

Question 3

Can I pay with bKash or Nagad?

Accepted Answer

Yes. Send the amount to our bKash or Nagad number, then paste the Transaction ID at checkout and we confirm your order.

Question 4

What is your return policy?

Accepted Answer

Unused items in original packaging can be returned within 7 days of delivery. See our Return Policy page for full details.

Question 5

Are the products genuine?

Accepted Answer

Every item is sourced from verified suppliers and checked before dispatch. Electronics carry a 12-month warranty against manufacturing defects.

Question 6

Do you ship internationally?

Accepted Answer

We currently deliver within Bangladesh only.

Question 7

Do I need an account to order?

Accepted Answer

No. You can check out as a guest — just add a phone number and address. Creating an account lets you track orders and reorder faster.

Question 8

How do I track my order?

Accepted Answer

Every order gets an order number and a live status timeline. Signed-in customers can follow it on the Orders page, and we also message updates.

Frequently Asked Questions